AFT Products - Wolfpack, Maurer, Samurai, Papillon, Oryx, Alpen, Yamato and others (hardware, tools, professionals):
It will be served directly to the address indicated within a maximum of 48-72 Working hours in the peninsula. The agency will be CTT Express. One-time cost of €4.99 per order. Minimum order value €5. Free shipping on orders over €150 . Balearic Islands: €9.99 per shipment.
Emuca items: Free shipping. Within 3 to 7 business days. Depending on size and agency. Balearic Islands: €2.99 per shipment.
Flexible Cancellation: You can cancel your order before it has been processed or shipped, at no cost . The transaction will be cancelled. All transactions are safe and regulated.
If a VicHome order confirmation differs from an order requested by the Customer, the contract will be governed by the order confirmation, unless the Customer rejects the order confirmation in writing within a maximum period of 24 hours from receipt, after which the order confirmation issued by VicHome will be deemed accepted by the Customer.
At VicHome, we take the security of your transactions and compliance with applicable regulations very seriously. That's why we use Shopify Payments , a payment solution that guarantees secure, transparent, and legally compliant transactions.
Our payment platform strictly complies with the General Data Protection Regulation (GDPR) and the guidelines established in the European Union's Payment Services Directive 2 (PSD2) . This ensures that all your transactions are processed under the highest standards of security and transparency.
To offer you an additional level of protection, our transactions are backed by the 3D Secure protocol. This authentication system adds an extra layer of security, verifying your identity during the payment process to prevent fraud and unauthorized access.
At VicHome we accept multiple payment methods, all processed securely:
When processing your payments with Shopify Payments, we guarantee that your financial information is handled with the utmost confidentiality. Additionally, your data is encrypted and not stored on our servers, ensuring its protection at all times.
VicHome is committed to offering you a secure shopping experience, in compliance with current legislation and supported by cutting-edge technologies. If you have any questions regarding payment processes, our customer service team is available to assist you.
In the event of an order cancellation due to a lack of stock or a catalog error, the charge will be reversed. In this case, the payment was not captured and will be reversed by your bank. Therefore, you should simply check that the charge no longer appears on the day and time of purchase.
In the case of a refund due to warranty processing or a return, a partial or full refund will be issued as appropriate. Due to bank processing times that vary, it may take up to 10 business days before the refund is received.
