Secure and regulated payments at VicHome
At VicHome we take the security of your transactions and compliance with applicable regulations very seriously. That's why we have Shopify Payments , a payment solution that guarantees secure, transparent and legally compliant operations.
Compliance with European regulations
Our payment platform strictly complies with the General Data Protection Regulation (GDPR) regulations and the guidelines set out in the European Union's Payment Services Directive 2 (PSD2) . This ensures that all your transactions are processed under the highest standards of security and transparency.
Advanced security with 3D Secure
To offer you an additional level of protection, our transactions are backed by the 3D Secure protocol. This authentication system adds an extra layer of security, verifying your identity during the payment process to prevent fraud and unauthorized access.
Available payment methods
At VicHome we accept multiple payment methods, all processed securely:
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Credit and debit cards (Visa, Mastercard, American Express).
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Digital methods such as Apple Pay and Google Pay.
Trust and transparency
By processing your payments with Shopify Payments, we ensure that your financial information is handled with the utmost confidentiality. In addition, the data is encrypted and not stored on our servers, ensuring its protection at all times.
Your Safety, our priority
VicHome is committed to offering you a safe shopping experience, in compliance with current legislation and supported by cutting-edge technologies. If you have any questions about payment processes, our customer service team is available to assist you.
How do refunds and cancellations work?
In the event of an order being cancelled due to a lack of stock or a catalogue error, a charge will be cancelled. In this case, the payment was not captured and will be cancelled by your bank, so you only need to check that the charge no longer appears on the day and time you made the purchase.
In the event of a refund due to warranty management or return, a partial or full refund will be issued as appropriate. Due to the fact that processing times at banks vary, it may take up to 10 business days before the refunded amount is received.
Encryption of payment data